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Pensions are constantly evolving and there may be changes that affect your membership, so it is important to keep up to date with what is happening.
Read the latest updates from the Scheme and pensions industry below and understand if, and how, they may affect your pension.
Bank holiday opening hours
08 May 2025
The offices of our ESPS scheme administrator, Railpen, will be closed for the UK Bank Holidays in April and May.
That means we will be unable to reply to enquiries about your ESPS or RBP pension on the following dates:
- Friday, 18 April - Good Friday
- Monday, 21 April - Easter Monday
- Monday, 5 May - Early May bank holiday
- Monday, 26 May - Spring bank holiday
If you have questions about your benefits during this time, you can find lots of useful information across this website, including:
- your member booklet – to help you learn more about the Scheme and your membership
- frequently asked questions - with answers to some common pension queries
- help and advice – with links to websites that can provide extra guidance and support
You can also log in to your myESPS account to view your pension record, update your contact information and access important documents.
If you need help logging in, visit the relevant page below, where you’ll also find guides to completing certain actions online, including updating your details and completing an Expression of Wish.
Railpen will be open as normal on all weekdays outside of the bank holidays. You can find their telephone number and email address on the contact details page.